Professional Development for NSW Teachers

COMPLAINTS


Yurrandaali Education values feedback, including complaints, as a means of identifying issues and enabling continuous improvement to systems and processes to improve its services. Effective complaint handling is an essential part of the business’ approach to providing services that are responsive to meeting the needs and expectations of clients.

Staff receiving a complaint will acknowledge the complaint within 2 business days, and aim to resolve it at the earliest opportunity. Complainants will be kept informed about the progress of their matter, particularly if delays occur.


  1. Staff will treat all complaints fairly and impartially
  2. Complainants will not be subjected to any form of prejudice, lose services or be disadvantaged in any way as a result of having complained
  3. Complaints will be treated with an appropriate level of confidentiality. Information about complaints will only be shared on a need-to-know basis, both within the business and externally
  4. Reasons will be provided for decisions made in relation to complaints received


Yurrandaali Education expects the complainant to:

  1. Clearly identify the issues of the complaint,
  2. Present all the available information in support of the complaint in an organised format at the time of making the complaint and not provide any information that is intentionally misleading or knowingly wrong
  3. Cooperate with the business’ inquiries or investigations
  4. Treat the business’ staff with courtesy and respect




ASSESSMENT


All courses include an assessment element. As such, this policy applies to all enrolments undertaking a course provided by Yurrandaali Education.

Assessment is the process of collecting evidence and making judgements on whether competency has been achieved, to confirm that an individual can perform to the standard expected in the workplace. The intention of this policy is to provide clarity on how competency will be assessed.

Assessment of successful completion of a course will be determined by noting:

  1. The attendance and participation of the enrolled individual in all course subjects
  2. Evidence of completion of any assigned at-home tasks


Yurrandaali Education ensures that:

  1. Trainers and assessors have the skills and expertise to conduct valid assessments
  2. Students are given reasonable time to undertake all required at-home tasks
  3. Students have adequate access to any assistance or advice that may be required for them to successfully complete at-home tasks

POLICIES

PRIVACY

This policy applies to any person who supplies Yurrandaali Education with their personal information, and is intended to ensure that the privacy of all customers is held in the strictest confidence and that Yurrandaali Education complies with all relevant aspects of the law in such matters.

Yurrandaali Education complies with Federal legislation, including the 13 Australian Privacy Principles, the Privacy Act 1988 and subsequent amendments.

We do not share your information with any third party without your written consent.

We will keep your personal information on file, for the purpose of being able to provide evidence that you have completed particular courses, in the case that we are called upon by Department of Education to do so.

We will keep your Personal Information only for as long as required for our business purposes and otherwise as required by Australian law.

While we are in possession of your Personal Information, it will be stored digitally and secured by means of confidential passwords.

Where we no longer need to keep your Personal Information, we will take reasonable steps to destroy or de-identify your Personal Information.